What Is Dispute Resolution?
Dispute resolution refers to the range of processes available to homeowners and builders when they disagree about building work — whether it involves defective workmanship, delays, cost overruns, incomplete work, or contract interpretation. Australia’s building regulatory framework provides several pathways for resolving disputes, from informal negotiation through to formal tribunal or court proceedings.
Resolution Pathways
Building disputes in Australia generally follow an escalating pathway:
- Direct negotiation — the homeowner contacts the builder directly, puts the complaint in writing, and requests rectification within a reasonable timeframe
- Regulator complaint — if negotiation fails, the homeowner lodges a formal complaint with the relevant state licensing body (e.g., QBCC, NSW Fair Trading, VBA)
- Mediation/conciliation — the regulator or an independent mediator facilitates a discussion between the parties to reach a mutually acceptable outcome
- Tribunal hearing — if mediation fails, the matter can be referred to the relevant state tribunal (NCAT, VCAT, QCAT, etc.) for a binding determination
- Court proceedings — for complex or high-value disputes, parties may pursue action through the courts
State Dispute Bodies
| State/Territory | Regulator | Tribunal |
|---|---|---|
| QLD | QBCC | QCAT (Queensland Civil and Administrative Tribunal) |
| NSW | NSW Fair Trading | NCAT (NSW Civil and Administrative Tribunal) |
| VIC | VBA / Domestic Building Dispute Resolution Victoria | VCAT (Victorian Civil and Administrative Tribunal) |
| WA | DMIRS Building and Energy | State Administrative Tribunal |
| SA | Consumer and Business Services | SACAT |
How It Relates to Licence Verification
Licensed builders are accountable to their state licensing body, which provides an additional dispute resolution pathway not available when dealing with unlicensed operators. The licensing body can investigate complaints, order rectification, and take disciplinary action — including suspending or cancelling the builder’s licence. Verify your tradie’s licence through TradieVerify to ensure you have access to these regulatory protections.